Window Repair and Maintenance Service
Customer Reviews
Customer Reviews
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Testimonials from customers just like you let us improve our services and spread the word about our business.
Featured Reviews
5 Stars
1-21-2024
I worked with LDS Renovations a few times already. I am impressed with the great quality of their work. The knowledge of the workers , the attention to details was evident and they maintained excellent punctuality throughout the process. I appreciate their commitment to delivering a high standard of service.
-Justyna T. in Algonquin, IL
on Google.com
Our Comment:
Thank you for the kind words. Everyone on our team helps our operation run smoothly. We are here when you need us!
5 Stars
5-26-2023
The entire team was great to work with and fast. The window repair services they offer can be tough to find. Appreciate having them available.
-Eric D. in Chicago, IL
on Google.com
Our Comment:
We're glad you're pleased with our services. We aim to provide options for homeowners to save the windows they already own. Very few issues require installing a brand new window.
5 Stars
2-16-2022
LDS has been a lifesaver for our company. We had been working with a different company for many years who were horrible and not doing their job. I found LDS online, and they have now become our main window repair/replacement company. Not only have they been great to work with, they do amazing work and are QUICK in getting the job done. They definitely know their windows. I manage 4 different apartment properties and have to say, finally having a reliable window company has been great! Ronnie and Dylan are amazing to work with and have made myself, the owners and many tenants very happy. These are the guys you want to go to!
-Vanessa O. in Lake/McHenry Counties
on BBB.org
Before
After
5 Stars
3-17-2021
SHORT VERSION
Outstanding! Competitive & detailed quote for major window repairs, excellent communication, swift scheduling, timely work, high quality repairs. Positive all around. I know definitively who I'll call next time I need window repairs.
-Brian S. in Highland Park
on fixawindow.com
Before
After
5 Stars
6-22-2020
Most of the windows in our new home needed repair. From the initial quote through the several full days of work, Ronnie and team were phenomenal to work with. They communicated the overall progress of the job and the issues with each of the windows they were repairing. They are passionate and true experts in their trade. My family can now see through our windows and safely open them. Thank you Ronnie for all your professionalism, enthusiasm, and expertise in repairing our windows. We will be recommending you to others with complete confidence that their window issues will be resolved!
-Ted K. in Chicago, IL
on Fixawindow.com
Most Recent Reviews
5 Stars
7-23-2024
Terrific job and terrific people. Job done on time and professionally. I would recommend them highly
-James S. in Chicago, IL
on Google.com
Our Comment:
We are happy you are pleased with our services. We aim to provide homeowners with options to save their existing windows and doors; even if the original hardware has been discontinued. We're here when you or your community needs us!
5 Stars
5-27-2024
I had a broken exterior basement window from my home settling. I have fairly decent quality vinyl windows. My home is settling in now on almost 10 years old. We're it's first and only owners and occupants so far. So, you're particular when looking for contractors of any kind. Since no surgery of any kind has been done on the home since it's first build. Shane came through, and made the process painless. This young man is a walking savant. Now, I usually wait a bit to do these reviews on purpose. Just in case. But, if you need any type of window, door, or any type of "save my window" style of home surgery, look no further than LDS. These guys know thir stuff. I was nervous, and they talked me off the ledge. And, I asked myself why I let it get to me. When Shane came through and had my home back in shape better than new in about an hour. I felt like an idiot for letting it go so long. These guys are out there to help guys like me.
Granted, not every job is as painless as a vinyl window replacement glass pane surgery. But, a guy like me was nervous to even look at it. Shane made this look so easy, it was like orchestrating opera to this young man. And my wife found these guys, and I had nothing to do with this, since I work so much. They treated my darling wife with dignity and respect. That speaks volumes in my world. Let me tell you, if you need something done, these guys can handle it with the utmost professionalism and finish work like no other. Heavy A++++'s to this company, their crews, and their ownership.
-Phil T. in Ingleside, IL
on Google.com
Our Comment:
Thank you for your kind words Phil! We aim to keep our customers informed about their options for saving their existing windows and offer the best experience we can. We hope to be your first choice for your window repair needs and look forward to our next opportunity to serve your community.
5 Stars
4-11-2024
Terrific job and terrific people. Job done on time and professionally. I would recommend them highly
-Carol K. in Wauconda, IL
on fixawindow.com
Our Comment:
Thank you for the recommendation! We're here when you need us.
This customer had failed thermal seals on their glass and a replacement lock for their patio door. The hardware was matched and we serviced their door to make sure the door gets the most life out of its existing rollers.
5 Stars
3-14-2024
LDS Renovations was prompt and efficient about repairing multiple windows in my condo before I sold it. They identified what needed to be fixed, what could be upgraded, but didn't try to upsell me. I appreciated the quickness of their work and their honest approach with customers. Thank you!
-Kavitha B. in Chicago, IL
on fixawindow.com
Our Comment:
We're pleased you are happy with our services. We aim to make homeowners aware of their options for repairs so they choose the option that is right for their needs.
This homeowner had windows and doors with foggy glass or were not operating and we were able to prevent the need for new windows with new hardware, glass and maintenance service and resolved the issues to help with their property sale.
5 Stars
3-13-2024
absolutely outstanding work and service. have used them multiple times. reliable and fairly priced. cannot recommend enough
-Adam W. in Chicago, IL
on Google.com
Our Comment:
Thank you for the kind words. Thank you for your kind words. We're here to serve your window/door repair needs and those of your community when needed.
5 Stars
1-21-2024
I worked with LDS Renovations a few times already. I am impressed with the great quality of their work. The knowledge of the workers , the attention to details was evident and they maintained excellent punctuality throughout the process. I appreciate their commitment to delivering a high standard of service.
-Justyna T. in Algonquin, IL
on Google.com
Our Comment:
Thank you for the kind words. Everyone on our team helps our operation run smoothly. We are here when you need us!
5 Stars
10-25-2023
I had a minor issue with the handle on my casement window, and was referred to Fix A Window by my installer (Premier Construction) After speaking with [Dylan] over the phone, he was able to provide instructions on fixing the part, to which I successfully repaired. His advise and instructions saved me a service call, to which I am grateful. Give them a try.
-Stephen K. in Chicago, IL
on fixawindow.com
Our Comment:
We're happy to help Stephen. Our aim is to keep our clients informed to make the most efficient choice for their time and money. We're here when you need us!
5 Stars
9-1-2023
They replaced the glass in 2 windows, and they were great. I recommend this company, they know their stuff.
-Jim W. in Grayslake, IL
on Google.com
Our Comment:
Thank you for your kind words Jim! We're here when you need us.
5 Stars
8-6-2023
Ronnie and his team are AMAZING! They respect your time by being prompt and efficient. I needed special order parts and they kept me informed of the delivery time frame. Love those guys!
-Audra E. in Chicago, IL
on Google.com
Our Comment:
Thank you for your kind words. We aim to keep our customers informed throughout the process and save their existing windows with repairs and parts. We're here when you need us! https://www.fixawindow.com
5 Stars
7-6-2023
Knowledgeable and eager to help solve a problem Iâ d try to fix for 5 years. Now I know who the hire!
-Portia F. in Lake Zurich, IL
5 Stars
6-22-2023
Excellent work! Completely satisfied and very happy with the team that came out to my residence.
-Rafael M. in Chicago, IL
on Fixawindow.com
5 Stars
5-26-2023
The entire team was great to work with and fast. The window repair services they offer can be tough to find. Appreciate having them available.
-Eric D. in Chicago, IL
on Google.com
Our Comment:
We're glad you're pleased with our services. We aim to provide options for homeowners to save the windows they already own. Very few issues require installing a brand new window.
5 Stars
5-6-2023
Extremely happy with their work. My very old windows are like new. They know their craftsmanship and work v ery efficiently. I would personally recommend them to anyone considering replacing their old windows. Why replace if you can fix. The cost savings to me was amazing.
-Bettye S. in McHenry, IL
on BBB.org
Our Comment:
Thank you for the glowing review. We aim to inform homeowners about their options to save the windows they already own as a less costly alternative to installing brand new windows. Most windows just need replacement components and a little TLC. We hope to be your first choice for any future window/door repair needs.
5 Stars
4-15-2023
Couldn't be more grateful for the prompt response and attention to our one of several broken casement windows. Made a call and the doorbell rang within 30 minutes ON A SATURDAY afternoon! Looking forward to working with this amazing company for repairs and wellness maintenance
-Linda C. in Gurnee, IL
on Fixawindow.com
Our Comment:
We're happy to help and try to serve customers as quickly as possible. We have more flexibility on scheduling for properties close to our base of operations in Grayslake.
5 Stars
3-28-2023
Ronnie and his crew were great! Price was fair and the work was professionally done. Would use and definitely recommend to others! Thanks again!
-Jessie C. in Round Lake Beach, IL
on Google.com
Our Comment:
Thank you for the kind words Jessie! Customer satisfaction is our priority. We hope to be your first choice for any window repair needs in the future.
5 Stars
3-28-2023
My patio door which is a unique larger size broke. The wheels and lock were shot, and the metal frame came apart from the glass. LDS came out quickly and repaired my door within an hour. Now it's like new! Thy were recommended by a neighbor. I'm really happy I used them!
-Rhonda D. in Chicago, IL
on Google.com
Our Comment:
Thank you for your kind words; we aim to serve our customers and save the windows they already own with repairs, maintenance and replacement hardware. We're here if you need us in the future!
5 Stars
3-21-2023
Really pleased with Ronnie and the whole team. Having windows about 20 years old, I noticed a lot of drafts and windows not opening or staying open. I was almost ready to go down the path of getting new windows. I found fixawindow and really pleased with the wellness and repair of broken shoes, springs, etc. My windows are now like new and will last another 20 years. Highly recommend this company and worth a call before considering new window replacement!
-Eugene C. in Glenview, IL
on Google.com
Our Comment:
We're happy you're pleased with our services. Most windows need some TLC and replacement parts and they can function like new again. We aim to inform our customers about their alternatives to getting brand new windows. We're here when you need us!
5 Stars
3-10-2023
I highly recommend LDS Renovations for any window/door repair issues. They came the day after I called them and provided a quote later the same day. They came out a few days later to complete the work. Ive been a homeowner for 25 years and have never dealt with tradespeople who were more responsive or efficient. They really know their stuff. They fix what needs to be fixed and dont try to upsell you on stuff that doesnt need to be fixed. They repaired several windows, fixed a drafty door, and rehung a heavy steel door that wasnt opening/closing correctly. I couldnt be happier with their work.
-Rob S. in Chicago, IL
on BBB.org
Our Comment:
Thank you for the kind words. We strive to provide the best services possible while providing the knowledge to help our customers make informed decisions about their window and door issues.
5 Stars
2-17-2023
Was very happy with the wellness service I got on all of my traco windows. They are opening and shutting much easier. The crew was very nice and informative about these types of windows and doors! Would definitely recommend!
-Danny L. in Chicago, IL
on Fixawindow.com
Our Comment:
We're happy you were pleased with our services! We hope to be your first choice for repairs in the future.
This customer's property had oversize aluminum windows that were left shut for years as the property changed hands between multiple owners. The windows were not operating smoothly and had a draft issue. This customer received a quote to replace all the hardware in their windows for triple the cost to have them maintained with Window Wellness Service. With a little TLC and periodic use, most window hardware can last for years. Click here to schedule your Window Wellness Service appointment today
5 Stars
2-15-2023
Ronnie and LDS were very prompt and responsive to my concerns of a drafty room. After a complete review and consultation of our windows Ronnie provided us with a quote, and spent additional time explaining troubleshooting steps to try and fix the draft problems before we made an investment in the windows. I am happy to report that the problem is improved after implementing Ronnie's suggestions. It is not typical that a contractor isn't solely focused on the bottom line. Ronnie and LDS have proven to be a company I can trust.
-Estate of Enriqueta B. in Chicago, IL
on Google.com
Our Comment:
Thank you for the kind words. Our aim is to inform homeowners about their available solutions for their window issues and provide advice for preventative maintenance before it becomes a larger headache or an unnecessary window replacement. We hope to be your first choice for any future window repair needs.
5 Stars
12-12-2022
These guys saved us thousands of dollars by repairing our water-rotted windows so we didn't have to replace them. They are highly skilled, prompt, reliable - and super nice! They solved a long-standing problem we had with our screens while they were here. Highly recommend!
-Barbara B. in Oak Park, IL
on Google.com
Our Comment:
Thank you for the kind words Barbara! We aim to provide homeowners with alternatives to brand new window replacements. Most window issues can be resolved with repairs/maintenance at a fraction of the cost of brand new windows. It was a pleasure working with you and we hope to be your first choice for any future window/door repair needs.
5 Stars
11-9-2022
[No comment]
-Terry H. in Des Plaines, IL
on Fixawindow.com
Our Comment:
Thank you for the 5 star review! We hope to be your first choice for your window repair needs.This customer needed adjustments of the hardware in his casement windows to get them to open and close properly. We didn't need to install replacement hardware to get these windows in good working condition, just some TLC.
5 Stars
8-8-2022
Tell us more: I am the Property Manager of a high- rise condominium in Chicago built in the 1950's with original single pane windows. The windows themselves are obsolete as are many of the parts. Unlike some window repair companies that make promises they cannot deliver on; LDS took the time to really analyze the various components and to develop a creative solution that they thought would work. I am so grateful that the repair was successful and will call upon them first as future needs arise. They are true professionals!
-Lynn J. in Chicago, IL
on Fixawindow.com
Our Comment:
Happy to be of service. Older windows often have hardware that goes out of production when the manufacturer goes out of business or stops supporting a particular vintage. This requires retrofit solutions to salvage what would otherwise be a perfectly acceptable window with years of functionality left. We're here when you need us!
5 Stars
8-6-2022
We called on LDS Renovations, Inc. for the first time in October of 2012 and then again in May 2019 and now a third time in August 2022. That should tell you that we appreciate their service and are happy with the results of the work they have done. Their customer service is professional, and communication is second to none. Don't hesitate to choose them for your window repair needs.
-Klaus P. in Huntley, IL
on BBB.org
Our Comment:
Thank you for the kind words. We are glad you are pleased with our services. We strive to earn the repeat business of our customers.
5 Stars
8-2-2022
10 out of 5 stars. Super responsive and easy to work with from start to finish. They offered to walk me through the repair myself over the phone to save me money. Had the work done anyway as it was needed for documentation. Honest and thorough
-Maxwell S. in Chicago, IL
on Google.com
Our Comment:
Thank you for the kind words. We are here to help with window and door repairs in all stages of real estate transactions. We hope to be your first choice for window repairs in the future!
5 Stars
7-8-2022
As a first-time home owner, I wasn't sure what to expect. And boy was I pleasantly surprised! This is a class-act, family-run, small business. Everyone in the organization is wonderful to work with. Dylan the office manager, is prompt and professional. And Ronnie, Shane and crew are incredibly knowledgable, efficient and big-hearted. And, of course, the window repair service was top-notch. I got very lucky finding this business and will remain loyal to them going forward. I recommend you do the same.
-Melissa O. in Chicago, IL
on BBB.org
Our Comment:
Thank you for the kind words. We strive to earn the repeat business of our customers and hope to be your first choice for any future window/door repairs.
5 Stars
5-27-2022
Absolutely amazing service. I called many places to find someone to repair a broken casement window crank. Only these guys had a kind, helpful and immediate concern. Family business, and both the office & the technicians were fantastic. True window experts, and they charged half of what a handyman quoted me for the same repair. So relieved that I didn't need to custom order a new window, which was what I had expected. THANK YOU for the quick, friendly, reliable and professional care
-JKM M. in Highland Park, IL
on BBB.org
Our Comment:
We're happy you are pleased with our services so far! We strive to serve our customers to the best of your ability and keep them well-informed. 95% of the time, homeowners' windows can be saved with repairs and maintenance service whether they need hardware, glass, wood rot repair, or just a little TLC to keep them in good shape.
5 Stars
5-12-2022
Super friendly, quick and responsive. The entire process was transparent, I learnt a lot about windows and how to take better care of them just by talking to them and seeing them do the work. Also, they kept to agreed upon dates and time. I will not hesitate to give them a call next time I have similar issues.
-Rowland O. in Wadsworth
on HomeAdvisor/Angi.com
Our Comment:
We're glad you were pleased with our services! This property had a number of thermal glass units with failed seals. We ordered replacement glass and informed this customer about general maintenance for their existing windows to keep them in good operating condition.
5 Stars
3-7-2022
Definitely a great resource for window repairs, highly recommended. The business was immediately responsive to my request, came out quickly for the estimate, ordered parts and were back to do the repair. Thanks to Dylan, Ronnie and his crew for such wonderful work. Great folks to to business with.
-Elizabeth H. in Lake Bluff
on fixawindow.com
Our Comment:
We are happy to help! This property was having issues with sashes that were not being held up by the balancing system. We were able to replace the channel balances and sash guides to get these windows in fine functioning condition again.
5 Stars
2-16-2022
LDS has been a lifesaver for our company. We had been working with a different company for many years who were horrible and not doing their job. I found LDS online, and they have now become our main window repair/replacement company. Not only have they been great to work with, they do amazing work and are QUICK in getting the job done. They definitely know their windows. I manage 4 different apartment properties and have to say, finally having a reliable window company has been great! Ronnie and Dylan are amazing to work with and have made myself, the owners and many tenants very happy. These are the guys you want to go to!
-Vanessa O. in Lake/McHenry Counties
on BBB.org
Our Comment:
We are happy we can be of service! We pride ourselves on providing a great resource for management companies to resolve their window issues. We're here when you need us and appreciate your continued business.
Before
After
5 Stars
1-16-2022
Amazing service and expertise! If you want to save vintage windows in an older house, look to LDS Renovations for repair and routine maintenance. Ronnie and his team know everything there is to know about windows. I contacted them to replace glass that had cracked in a casement window and to also repair the operator crank. Dylan, the office manager, answered all my questions in great detail to make sure I was fully informed before scheduling Ronnie's visit to inspect and estimate. We received an estimate promptly and work was scheduled soon thereafter. Ronnie and the LDS team performed the repair perfectly, then tuned up all of our double-hung windows to make them work like new. I'm very pleased to have found this company. It's becoming very hard to find prople this professional, knowledgable, and driven to do top-notch repair work. Thanks LDS!
-Joe G. in Chicago, IL
on BBB.org
Our Comment:
Thank you for the kind words. I am glad we were able to repair your windows for you.
5 Stars
12-18-2021
My wife and I were very satisfied with our experience in working with LDS Renovations. They were quick to contact us following our submission for a free assessment and were able to come by our condo unit the next day to check out the extent of the repairs. The works who came by were extremely kind and respectful to my wife and cats (I was not home on either of their visits). A few hours later, I received an email with a detailed quote of the work and parts needed for the job. I called their office back and scheduled a date for the repairs. The repairs were done in a timely fashion and now all of our windows are in good working condition. I didn't get any other quotes from other repair companies, so I cannot speak to how competitive their pricing is, however, I felt the cost was reasonable and I would definitely recommend their services to others
-Cal in Chicago, IL
on BBB.org
Our Comment:
Thank you for the kind words. We strive to provide quality service and make sure our customers are thoroughly informed throughout the entire process. Most windows can be saved with maintenance and repairs without the need to completely replace the window--whether it is glass, hardware, adjustments, or rotting wood.
5 Stars
12-7-2021
Terrific professional work. We thought we would have to replace so many of these windows but Ronnie and his team's rehabilitation was great and they all work now plus he fixed the parts they were no longer serviceable. Recommend them highly!
-Molly D. in Chicago, IL
on Fixawindow.com
Our Comment:
Thank you for the kind words Molly! This property had metal windows that had never been serviced, which resulted in the hardware in one window needing to be replaced. We did Wellness Service on all of the windows in addition to reglazing one of the windows. None of Molly's windows needed to be completely replaced and they should last a long time with proper maintenance. Visit our Window Wellness Program page to see what our services can do for your hard to operate windows.
5 Stars
9-1-2021
Incredible job done by Ronnie and his sons. They were very quick and did a superb job. Their experience in window fixing was evident as they knew exactly what they were doing and what they needed. I would definitely use them again in the future.
-David P. in Chicago, IL
on Fixawindow.com
Our Comment:
We're happy you're pleased with our services David! David's property had several windows that would not stay up. We were able to order replacement window balances and pivot pins to get them back in fine working condition. Almost any window hardware can be swapped out at a fraction of the cost of replacing the entire window.
5 Stars
8-31-2021
Great customer service, professional and attentive! They came out, gave a free quote, and provided the service all within a week and a half. Thank you!
-Sylvia R. in Chicago, IL
on BBB.org
Our Comment:
Thank you for the kind words. We pride ourselves on customer satisfaction. We hope to be your choice for window repair in the future!
5 Stars
8-31-2021
Thank goodness I found and hired LDS to repair my severely rotted casement windows. These folks did an excellent job repairing the rotted portions and rebuilding the frame. Everything about them was professional. They are extremely knowledgeable. The owner, Ronnie, led the job - he and his very capable crew are perfectionists that required everything be done correctly and fit together properly. Their repair saved me thousands of dollars on replacement. I will not hesitate to hire them again.
-Paul M. in Highland Park, IL
on Fixawindow.com
Our Comment:
Thank you for the kind review Paul! Paul's property had garage windows that had severely rotted over the years. We were able to rebuild his sashes, sills, subframe and stool board to save his windows from replacement.
5 Stars
8-25-2021
Definitely 5 Stars can't say enough Thank You thought I had to replace many windows with there honesty and work all my windows are back to normal Thank You to Ronnie
-Senya K. in Chicago, IL
on Fixawindow.com
Our Comment:
We are happy you are pleased Senya! This customer had windows that needed maintenance service. After our Window Wellness Service, her windows were functioning and did not need additional replacement parts. See our Window Wellness Program page for more information on what maintenance service can do for your windows.
5 Stars
8-10-2021
Ronnie and his team are exceptional. My initial inquiry was answered the day I made the call. The house call was scheduled two days later. And once my glass came in, the service call was scheduled quickly. Ronnie and his whole team are so charming and considerate. It was a pleasure doing business with them. I highly recommend LDS for anyone's window needs.
-Peggy R. in Chicago, IL
on BBB.org
Our Comment:
Thank you for the glowing review! We're glad you're pleased with our services and hope to be your first choice if you need window repairs in the future.
5 Stars
7-27-2021
I'm so pleased with my new sliding glass door and the great service from LDS! I appreciated how quickly the office got back to me when I had questions. Ronnie and team were on time and professional and did excellent work on the installation. I am so happy with the quality service that I received!
-Susan K. in Round Lake, IL
on Fixawindow.com
Our Comment:
Thank you for the kind review of our services Susan! This customer had bad glass in a patio door that we were able to reglaze instead of having her whole door replaced.
5 Stars
7-17-2021
Small job. GREAT service. LDS was recommended by our homeowners' association management. Outstanding performance in all areas: quick return call when initially called; quick to come out and give an estimate; arrived as promised; reasonable estimate; timely return to perform the work; courteous and neat performance; job done right. Highly recommended without qualification. 5 stars.
-Mark & Linda A. in Chicago, IL
on Fixawindow.com
Our Comment:
We are glad you are pleased with our services! Our office and field techs strive to provide quality service.
5 Stars
7-1-2021
Ronnie was recommended to me by a local windows company. I highly recommend him for your door needs... He was very honest and cared about helping.. I needed a new sliding door handle. He was quick to respond and after sending him pictures, he called me back and felt it was a DIY project.. Still, Ronnie guided me through the process of the replacement and what to look for. He introduced me to a vendor where I was able to find the parts that I needed. The installation was easy and I saved hundreds of dollars. Thank You Ronnie!!
-A John A. in Chicago, IL
on Fixawindow.com
Our Comment:
Thank you, we want to make sure our customers well-informed about their options for fixing their window & door issues.
5 Stars
4-12-2021
I reached out to this company for help only to learn that, sadly, I was outside of their service area. Despite this, they STILL went above and beyond to help me! They looked at photos of my broken window and offered ideas for what was wrong and possible solutions to fix it. It was really so kind of them and a testament to the level of customer service they offer! I wish I could have hired them and highly recommend them.
-Christina L. in Hyde Park, Chicago, IL
on Fixawindow.com
Our Comment:
Thank you for the kind words Christina. We offer our expertise to make sure that homeowners are well-informed when making decisions about repairing their windows.
5 Stars
4-7-2021
Excellent Experience. Professional, trustworthy, and very high quality work. Look forward to working with LDS again in the future
-Trent A. in Kenilworth, IL
on Fixawindow.com
Our Comment:
Thank you for the good review Trent! This customer had vintage casement windows we did maintenance on to get them working beautifully, we reglazed his single strength glass on a door, and were able to save his rotted Kolbe sash with a rebuild.
5 Stars
3-17-2021
SHORT VERSION
Outstanding! Competitive & detailed quote for major window repairs, excellent communication, swift scheduling, timely work, high quality repairs. Positive all around. I know definitively who I'll call next time I need window repairs.
LONG VERSION
After decades of neglect from the previous owner, and a few years of neglect from us, our 31 yo casement windows were in terrible shape (10 banks of 2). Major rotting of wood sills, sashes, brick moulding, and more.
Ronnie & crew in the field, along with Dylan in the office, provided a clear, detailed, competitive quote based on what they could see during the initial inspection. Given the windows' particularly poor condition, they appropriately warned me they might uncover additional repairs while taking everything apart for the quoted repairs. I knew this to be the case from past experience, but still appreciated they called it out explicitly.
Ronnie & crew were on-time, respectful, communicative & informative, and ensured I knew the status of the work as it progresssed. During the repairs, Ronnie identified some hidden issues -- though not entirely unexpected (see aforementioned warning) -- which required substantially more work.
In each case, Ronnie showed me the newly uncovered issue, explained why the work needed (or did not need) to be done, and confirmed how I wanted to proceed. Most of the additional repairs clearly were necessary to support and complete the originally quoted repairs, so I agreed. In an instance or two, he noted an additional repair was non-critical, and I passed -- no pressure, no problem.
We still have 2 banks of 2 windows each, with sashes too far gone to repair, so Ronnie and team are working with me to identify options for sash replacement. Hopefully, since the original model is discontinued and not available, we can use a newer model from the manufacturer (if they fit), But if not, Ronnie is actively working with me on contingency options.
I wish all my home repair experiences were this positive.
I said it above, and it bears repeating: outstanding! I know definitively who I'll call next time I need window repairs.
-Brian S. in Highland Park
on fixawindow.com
Our Comment:
Thank you for the glowing review Bryan! This was one of the most extensive rot repairs we have done to save wood windows and we are glad you are happy with the all around service. This customer was quoted a fortune to replace all his rotted windows and we were able to save many of them at a fraction of the cost with quality and functional results.
Update 6/2/2021:
We ended up rebuilding the remaining windows and were able to save all of his sashes when it was determined that the replacement sashes were not a viable option.
5 Stars
3-5-2021
They did good work and communicated very well throughout the process. I would definitely go to them again.
-Jason H. in Chicago, IL
Our Comment:
Thank you for the kind words Jason. We hope to be your first choice for any future window work!
5 Stars
2-9-2021
Ronnie and LDS were great to work with. They provided a quote for work to be done, ordered parts for my window repairs, and promptly scheduled service once the right parts were ready. They arrived on time in the one hour window they scheduled and completed their work in less than an hour. I thought a couple of the windows might be beyond repair but the we’re able to fix them all.
-Sean B. in Chicago, IL
on BBB.org
Our comment:
Thank you for the review Sean. Many windows can be saved with repairs instead of needing replacement.
5 Stars
1-21-2021
We Have a wooden sliding glass door that was rotting. Ronnie and his team came over and fixed the sliding door at a fraction of what it would have cost to replace it. They also did an inspection on the rest of our windows and provided some much needed maintenance. They answered all of our questions and were very friendly. I would definitely go with this team again for any future window repair needs
-Nevo B. in Chicago, IL
on Fixawindow.com
Our comment:
Thank you for the review Nevo! It was a pleasure working with you and we are happy you are pleased with our work.
5 Stars
1-19-2021
I was referred to Ronnie and gave him a call today regarding window repair. He was able to diagnose the problem quickly and gave me an honest opinion, which was that we did not need window repair and just needed to make some changes to our humidity. He saved us a ton of money on window repair and replacement. Should we need window help pin the future, we will call him given his expertise
-Heather D. in Chicago, IL
on Yelp.com
Our comment:
We're glad you are pleased with our help. Often times, simple changes to the room environment can address issues with surface condensation and frost on windows in the winters.
5 Stars
1-11-2021
I had a great experience with this company! They were incredibly responsive and professional. They asked for most information up front, came prepared on the day, and were super friendly. They fixed the window quickly and we haven't had any issues since. I would recommend them again for any window solutions - thank you!!
-Kate R. in Chicago, IL
on Fixawindow.com
Our comment:
Thank you for the great review! This customer had common parts that needed to be replaced in her window and we were able to quote her repairs with her photos and measurements over email without having to come out for an in-person estimate. Visit our IDENTIFYING WINDOW PROBLEMS page to see how you can help us quote your repairs online